First, please ensure the product you want to register is a Sony Electronics product (this includes: TV, audio & video, mobile and photography products).What if I can't find the product I want to register? You can use backup codes for both text message and authenticator app verification. You will receive ten codes that you can each use only once. If you can't receive the 2-step verification code by text or your authenticator app isn't working, you can still sign in using a backup code. You can link your accounts for the following online services from the Sony group: Vice versa, once you've created a Sony account, you can use that account to log in to other Sony Services. You might have to provide some additional information before completing the upgrade. You will then receive a prompted message asking you to upgrade your account. If you have an existing account with a different Sony service, you can log in to My Sony with your other account details. How to link my Sony with other Sony service accounts We would be sorry to see you go, but you can remove your account by following these steps: Proceed with updating the fields concerned.Making changes to your Sony account How to change your account information (Email, password & address) ![]() Your account will be locked for 120 minutes to protect your security."Īfter waiting 120 minutes, make sure the Caps Lock or Num Lock on your keyboard are not interfering with how you enter your password.Īlternatively, just reset your password using the Forgot your password feature. "The maximum number of failed login attempts has been reached. ![]() Be aware that you can still try the remaining options! Note: Our system immediately prompts you to contact support if you get one of the three options wrong. If you did not receive an email, please check your Spam folder. Otherwise, try to resend the link or wait 24 hours and try again. Once you've successfully followed these steps, you will receive a link to reset your password.
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